Contact Us
You can use this form to get more information about us, our company, or our merchandise.  

Have a comment or a suggestion?  Feel free to use this form to get it to us.

Have an idea to make Kyoto Anime a better site?  Let us know!
Normally email is answered within 24 hours.  
However, if you email us while we are at a
convention, your email most likely will not be
answered until the Monday after the con ends.  
We really are sorry for any inconvenience this
may cause.  ^^,
For specific questions or comments, you can use the following addresses.
For any other matters, or if you're unsure which address to use, please feel free to use the form below.
For convention-related matters.........................................................................conventions@kyotoanime.com

For retail or wholesale inquiries, including help with website orders.......sales@kyotoanime.com

For administrative or unique matters...............................................................admin@kyotoanime.com

By mail.......Kyoto Anime, P.O. Box 1095, Kingston, NY 12402
Your name:
Your email address:
Your phone number:
Comments:
  
Returns

We check all orders for quality and accuracy before they are shipped. However, there may
be a number of reasons why you might wish to return an item: We may have shipped the
order to you in error or the item might be defective from the manufacturer. Whatever the
reason, we can accept returns or exchanges within 14 days of when you receive them.


*
Merchandise received defective
If your merchandise is defective and the package was delivered in good condition, please
contact us by phone or email to get proper return authorization and return instructions.
When we receive the defective merchandise, we will send a replacement immediately to
you. If we no longer have the defective item in stock, we will issue a refund.


*
Merchandise shipped in error
If we ship an item different than that which you ordered, please contact us by phone or
email to get proper return authorization and return instructions. Upon receiving the item
shipped in error, we will send your correct merchandise out to you. Item returned must be
unopened and in resalable condition.


*
Merchandise ordered in error
If you made an error in ordering (i.e. ordered an item for a friend who already has the item),
please contact us to get proper return authorization and return instructions. Upon receiving
the item we will exchange for the correct item or issue a refund. Item returned must be
unopened and in resalable condition.



Contact us before returning any packages to us. Failure to do so may delay any refunds or
exchanges. We inspect all merchandise that is returned to us and we will may refuse
returns for abuse, neglect or frivolous claims. Remember that some items are collectible
and may be limited. If we cannot replace your item, we will issue a refund.